Clinique, the American cosmetics brand, is taking its digital retail experience to the next level with its new metaverse concept called “Clinique Lab.”
This Metaverse experience brings the brand’s in-store retail experience to the virtual world, where customers can shop, play, learn, interact, and discover in a photorealistic 3D environment.
What is Clinique Lab?
Clinique Lab is a global digital retail concept that allows customers to experience the brand’s in-store retail experience in a virtual world. It is a photorealistic 3D environment that offers personalized skincare solutions, immersive on-site shopping, product storytelling, gamification, and personalized engagement with consultants.
The digital retail concept is the brand’s response to the lack of representation in the Metaverse and aims to create a more inclusive digital beauty world.
The Six Unique Environments of Clinique Lab
The Product Storytelling area of Clinique Lab is where customers can learn more about the brand’s history and the formulas behind its products. The Museum of Firsts, for example, is where customers can learn about Clinique’s pioneering work in creating 100% fragrance-free skincare products.
The Gamification area of Clinique Lab is where customers can play games and collect digital items to get product purchase offers. It is an exciting and interactive way to engage customers and promote the brand’s products.
Personalized Engagement with Consultants
The Personalized Engagement with Consultants area of Clinique Lab is where customers can get customized skincare solutions based on their skin type and concerns. The virtual consultants provide personalized recommendations and advice to customers, making the skincare shopping experience more personalized and enjoyable.
The Unique Offers area of Clinique Lab is where customers can find exclusive offers on their favorite Clinique products. It is an excellent way to save money on skincare products while enjoying the immersive virtual shopping experience.
Immersive On-Site Shopping
The Immersive On-Site Shopping area of Clinique Lab is where customers can browse and purchase a range of hero products in the virtual shop. The virtual shop offers customers the convenience of shopping from home while enjoying an immersive shopping experience.
The Formula area of Clinique Lab is where customers can learn more about the formula behind Clinique’s best-selling moisturizer, the Moisture Surge 100H Hydrator. It is an excellent way to learn more about the ingredients in the product and how they work to hydrate the skin.
What Can Customers Expect from Clinique Lab?
Customers can expect a personalized skincare shopping experience that is tailored to their skin type and concerns. They can create a custom avatar and explore the virtual world through six unique environments that offer product storytelling, gamification, personalized engagement with consultants, unique offers, and immersive on-site shopping.
The virtual world also offers customers the convenience of shopping from home while enjoying an immersive shopping experience.
The Success of Clinique Lab
The success of Clinique Lab is evident in its ability to provide customers with a personalized skincare shopping experience that is accessible globally. The digital retail concept integrates best-in-class consumer experiences with accessible retail, making customized skincare solutions attainable to consumers globally.
Michelle Freyre, the Global Brand President of Clinique and Origins, stated “that the idea for The Clinique Lab was inspired by the popularity of their recently renovated physical retail Labs in Shenzhen and New York City. These labs combine individualized diagnostics with a captivating shopping experience. The Clinique Lab serves as a digitalized extension of our brick-and-mortar experience, providing consumers with an innovative way to experience our brand through an entirely new lens. With Clinique Lab, we’re bringing the world of beauty to life, creating a space where everyone can feel represented, empowered, and inspired.”
Clinique had previously entered the metaverse with its products.
In 2022, the company collaborated with Daz 3D to launch its inaugural NFT beauty campaign. This campaign showcased digital makeup styles that customers could purchase and use to customize their avatars.
Clinique Lab is an innovative digital retail concept that offers a personalized skincare shopping experience to customers globally.
With its six unique environments, immersive on-site shopping, personalized engagement with consultants, product storytelling, gamification, and unique offers, Clinique Lab has set a new standard for digital retail experiences in the Metaverse.
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